We operate a no questions asked refund policy at Braintree Clothing. All we ask is that you send your purchase back within 14 days of receipt of goods with proof of purchase, making sure it's unused and in its original condition and packaging with all swing tags still attached. We ask that you adhere to your obligation to take all reasonable care of the products while they are in your possession.Any products that are returned that do not comply with original condition standards will be sent back to you at your expense.
Returning an item is easy, send it to us at: Braintree Clothing PO Box 6909, Silverwater NSW 1811. We also recommend that you use a registered postal service to return your item as all Braintree Clothing products are returned at your own risk and we cannot be held liable for lost or damaged parcels. Unless the products are defective, you will bear the cost of returning any Products to us. Once we received the returns, we will refund your Money of the garment, not the postage to your Credit Card or Paypal Account within 3 working days.
For any exchanges, replacement goods will be delivered to you free of charge once we received the returns. This will only apply to the first occasion when a replacement item(s) is requested.
Items purchased through retail stores must be returned to the place of purchase for exchange/refund.
Items purchased through 3rd party websites/stores must be returned to the place of purchase for exchange/refund.
*We will refund the full amount of the garment(not the postage), only if it's unused and in its original condition and packaging with all swing tags still attached.